Privacy policy

This privacy policy explains how Your IT On Call LLC (“Your IT On Call,” “we,” or “us”) collects, uses, and protects personal information when you visit youritoncall.com (the “site”) or contact us by form, email, or phone.

It doesn’t cover information we handle for clients while delivering IT services — for example, data stored on systems we manage. That work is governed by our written agreement with each client.

We’re a U.S. business, and the site is intended for visitors in the United States. If you contact us from elsewhere, your information will be handled in the United States under this policy.

We collect information in two ways:

• Information you give us. Our contact form asks for your name, email address, the topic of your inquiry, and a message, and lets you add your phone number and company name if you’d like. If you email or call us, we receive whatever you choose to share, along with your email address or phone number.
• Technical information. Like most websites, the site’s hosting provider automatically records basic technical details when you visit — such as your IP address, browser and device type, the pages you request, and the date and time — in server logs used for security and troubleshooting.

Please don’t send passwords, payment card or bank account numbers, Social Security numbers, or health information through the site. If a support request involves credentials or other sensitive data, call us at (919) 217-4927 and we’ll arrange a secure way to share it.

The site doesn’t use advertising or analytics cookies, tracking pixels, or third-party analytics tools, and we don’t let other companies collect information about your activity on the site to track you across other websites over time.

Because we don’t track visitors across sites, “Do Not Track” and Global Privacy Control signals from your browser don’t change how the site works — there’s no tracking to switch off. If we ever add analytics, we’ll update this policy first.

We use the information we collect to:

• respond to your questions, schedule assessments, and prepare proposals;
• send you a confirmation that we received your message;
• provide and manage services if you become a client;
• keep the site secure, prevent spam and abuse, and fix problems; and
• meet our legal obligations and enforce our terms of service.

We may follow up with you about your inquiry. If we ever send you marketing emails, each one will include a simple way to unsubscribe, and we’ll honor your request promptly.

We don’t sell or rent your personal information, and we don’t share it for targeted advertising. We share it only:

• With service providers that help us run the site and our business, such as our website host and the email service that delivers contact-form messages. They may use it only to provide those services to us.
• At your request — for example, when you ask us to coordinate with a hardware, software, or internet provider on your behalf.
• When the law requires it, such as in response to a subpoena or court order, or when needed to protect the rights, property, or safety of our clients, our team, or others.
• In a business transfer, such as a merger or sale of our business, in which case the new owner must handle your information consistently with this policy.

We keep inquiry messages and related correspondence for as long as we need them to respond to you and to maintain ordinary business records. If you become a client, your information becomes part of your client file and is kept for the length of our relationship and as your agreement and the law require. Server logs are kept for a limited period under our hosting provider’s standard practices.

When we no longer need information, we delete it or remove the details that identify you.

Security is a core part of what we do for clients, and we hold our own systems to the same standard. We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encrypting the site’s traffic with HTTPS and limiting access to inquiries to the people who need it.

No website or email system is perfectly secure, so we can’t guarantee absolute security. If we learn of a breach that affects your personal information, we’ll notify you as required by law.

You can browse the site without telling us anything about yourself. If you’ve shared information with us, you can ask us to:

• tell you what personal information we have about you;
• correct information that’s inaccurate or incomplete;
• delete your information, unless we need to keep it for legal, tax, or security reasons; or
• stop sending you marketing emails.

To make a request, email [email protected] or call (919) 217-4927. We may need to confirm your identity — usually by verifying your email address — before we act. We’ll respond as soon as we reasonably can, and within any deadline the law sets. We won’t treat you differently for making a request.

Depending on where you live, you may have additional privacy rights under state law. We’ll honor those rights where they apply.

The site is intended for businesses and isn’t directed to children. We don’t knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we’ll delete it.

The site may link to websites run by others, such as our technology partners. We aren’t responsible for their privacy practices, so please review their policies before sharing information with them.

We may update this policy as our practices or the law change. When we do, we’ll revise the “Last updated” date at the top of this page. If we make a material change — such as using your information in a significantly different way — we’ll post a prominent notice on the site before the change takes effect.

Questions about this policy or how we handle your information? Get in touch: