Terms of service

These terms of service (“terms”) govern your use of youritoncall.com (the “site”), which is operated by Your IT On Call LLC (“Your IT On Call,” “we,” or “us”), headquartered in Apex, North Carolina.

By using the site, you agree to these terms and to our privacy policy. If you don’t agree, please don’t use the site. If you use the site on behalf of a company, you confirm that you’re authorized to accept these terms for it.

The site describes the services we offer, but using it — or sending us a message — doesn’t make you a client or create any obligation for either of us.

We provide IT services only under a written agreement, such as a managed services agreement, statement of work, or signed proposal, that sets out the scope, pricing, service levels, and responsibilities that apply. If these terms conflict with a written agreement you’ve signed with us, the written agreement controls.

Content on the site — including service descriptions, articles, and recommendations — is general information, not professional advice for your specific systems. Every environment is different, so please get advice tailored to yours before acting on anything you read here.

Figures such as uptime percentages, response times, client counts, and years in business describe our history and typical results. They aren’t guarantees or service-level commitments; the commitments that apply to you are the ones in your written agreement.

We work to keep the site accurate and current, but it may contain errors or become outdated, and we may change it at any time without notice.

We sometimes offer free assessments or consultations. They’re offered at our discretion, carry no obligation for either side, and don’t create a client relationship. Our recommendations are based on the information available to us at the time and aren’t a guarantee of results. We may change or end these offers at any time.

Messages sent through the site aren’t monitored around the clock. For outages, suspected security incidents, or anything else urgent, call us at (919) 217-4927 instead of using the contact form.

When you send us a message, you confirm that the information is accurate and that you have the right to share it. Please don’t include passwords or other sensitive data. We handle what you send as described in our privacy policy.

You agree not to:

• use the site in a way that violates any law or anyone else’s rights;
• try to gain unauthorized access to the site, its servers, or connected systems, or probe, scan, or test them for vulnerabilities without our written permission;
• interfere with the site’s operation, including by introducing malware or flooding it with automated requests;
• send spam, false information, or content that is unlawful, harassing, or impersonates someone else; or
• copy, scrape, or republish site content except as these terms allow.

If you believe you’ve found a security vulnerability in the site, please report it to [email protected] rather than testing further. We appreciate responsible disclosure.

The site and its content — including text, graphics, logos, and design — belong to Your IT On Call or its licensors and are protected by copyright, trademark, and other laws. You’re welcome to view and print pages for your own information or internal business use. Any other use, such as copying, modifying, or redistributing site content, requires our written permission.

Your IT On Call and our logo are our trademarks. Other product and company names on the site, including Microsoft, Dell, Sophos, Ingram Micro, and Carbonite, are trademarks of their respective owners. We use them only to describe our partnerships and the products we support, and doing so doesn’t mean those companies endorse the site.

The site may link to websites we don’t control. We aren’t responsible for their content, policies, or practices, and a link doesn’t mean we endorse them.

The site and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don’t promise that the site will always be available, error-free, or free of harmful components, or that its content is complete or current.

To the fullest extent permitted by law, Your IT On Call and its members, managers, employees, and agents won’t be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of — or inability to use — the site, even if we’ve been told such damages are possible.

Our total liability for any claim arising out of or related to the site or these terms is limited to $100. Some jurisdictions don’t allow certain of these limitations, so they may not all apply to you.

This section covers your use of the site only. Liability for IT services we provide is governed by your written agreement with us.

If a third party brings a claim against us because you used the site in violation of these terms or the law, you agree to indemnify and hold Your IT On Call harmless from the resulting losses, liabilities, and costs, including reasonable attorneys’ fees.

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute arising out of or related to the site or these terms will be resolved exclusively in the state or federal courts located in Wake County, North Carolina, and you and we both consent to the personal jurisdiction of those courts.

Before filing a claim, please contact us and give us a chance to resolve the issue informally — most concerns can be settled with a conversation.

We may update these terms from time to time. Changes take effect when we post them, and we’ll revise the “Last updated” date at the top of this page. If you keep using the site after a change, you accept the updated terms.

These terms, together with our privacy policy, are the entire agreement between you and us about your use of the site. If any part of these terms is found unenforceable, the rest stays in effect. If we don’t enforce a provision, that isn’t a waiver of our right to enforce it later. You may not transfer your rights under these terms; we may transfer ours, for example as part of a sale or reorganization of our business.

Questions about these terms? Get in touch: